“Design used to be the seasoning you’d sprinkle on for taste. Now it’s the flour you need at the start of the recipe.’’

— John Maeda, Designer and Technologist
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Privacy Policy

This Privacy policy was published on March 1st, 2020.

GDPR compliance

At UX GIRL we are committed to protect and respect your privacy in compliance with EU - General Data Protection Regulation (GDPR) 2016/679, dated April 27th, 2016. This privacy statement explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. This Privacy Policy applies to the use of our services, products and our sales, but also marketing and client contract fulfilment activities. It also applies to individuals seeking a job at UX GIRL.

About UX GIRL

UX GIRL is a design studio firm that specialises in research, strategy and design and offers clients software design services. Our company is headquartered in Warsaw, Poland and you can get in touch with us by writing to hello@uxgirl.com.

When we collect personal data about you
  • When you interact with us in person – through correspondence, by phone, by social media, or through our uxgirl.com (“Site”).
  • When we get personal information from other legitimate sources, such as third-party data aggregators, UX GIRL marketing partners, public sources or social networks. We only use this data if you have given your consent to them to share your personal data with others.
  • We may collect personal data if it is considered to be of legitimate interest and if this interest is not overridden by your privacy interests. We make sure an assessment is made, with an established mutual interest between you and UX GIRL.
  • When you are using our products.
Why we collect and use personal data

We collect and use personal data mainly to perform direct sales, direct marketing, and customer service. We also collect data about partners and persons seeking a job or working in our company. We may use your information for the following purposes:

  • Send you marketing communications which you have requested. These may include information about our services, products, events, activities, and promotions of our partners. This communication is subscription based and requires your consent.
  • Send you information about the services and products that you have purchased from us.
  • Perform direct sales activities in cases where legitimate and mutual interest is established.
  • Provide you content and venue details on a webinar or event you signed up for.
  • Reply to a ‘Contact me’ or other web forms you have completed on our Site (e.g., to download an ebook).
  • Follow up on incoming requests (client support, emails, chats, or phone calls).
  • Perform contractual obligations such as invoices, reminders, and similar. The contract may be with UX GIRL directly or with a UX GIRL partner.
  • Notify you of any disruptions to our services.
  • Contact you to conduct surveys about your opinion on our services and products.
  • When we do a business deal or negotiate a business deal, involving sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
  • Process a job application.
  • To comply with laws.
  • To respond to lawful requests and legal process.
  • To protect the rights and property of UX GIRL, our agents, customers, and others. Includes enforcing our agreements, policies, and terms of use.
  • In an emergency. Includes protecting the safety of our employees, our customers, or any person.
Type of personal data collected

We collect your email, full name and company’s name, but in addition, we can also collect phone numbers. We may also collect feedback, comments and questions received from you in service-related communication and activities, such as meetings, phone calls, chats, documents, and emails.

If you apply for a job at UX GIRL, we collect the data you provide during the application process. UX GIRL does not collect or process any particular categories of personal data, such as unique public identifiers or sensitive personal data.

Information we collect automatically

We automatically log information about you and your computer. For example, when visiting uxgirl.com, we log ‎your computer operating system type,‎ browser type,‎ browser language,‎ pages you viewed,‎ how long you spent on a page,‎ access times,‎ internet protocol (IP) address and information about your actions on our Site.

The use of cookies and web beacons

We may log information using "cookies." Cookies are small data files stored on your hard drive by a website. Cookies help us make our Site and your visit better.

We may log information using digital images called web beacons on our Site or in our emails.

This information is used to make our Site work more efficiently, as well as to provide business and marketing information to the owners of the Site, and to gather such personal data as browser type and operating system, referring page, path through site, domain of ISP, etc. for the purposes of understanding how visitors use our Site. Cookies and similar technologies help us tailor our Site to your personal needs, as well as to detect and prevent security threats and abuse. If used alone, cookies and web beacons do not personally identify you.

How long we keep your data

We store personal data for as long as we find it necessary to fulfil the purpose for which the personal data was collected, while also considering our need to answer your queries or resolve possible problems. This helps us to comply with legal requirements under applicable laws, to attend to any legal claims/complaints, and for safeguarding purposes.

This means that we may retain your personal data for a reasonable period after your last interaction with us. When the personal data that we have collected is no longer required, we will delete it securely. We may process data for statistical purposes, but in such cases, data will be anonymised.

Your rights to your personal data

You have the following rights concerning your personal data:

  • The right to request a copy of your personal data that UX GIRL holds about you.
  • The right to request that UX GIRL correct your personal data if inaccurate or out of date.
  • The right to request that your personal data is deleted when it is no longer necessary for UX GIRL to retain such data.
  • The right to withdraw any consent to personal data processing at any time. For example, your consent to receive digital marketing messages. If you want to withdraw your consent for digital marketing messages, please make use of the link to manage your subscriptions included in our communication.
  • The right to request that UX GIRL provides you with your personal data.
  • The right to request a restriction on further data processing, in case there is a dispute about the accuracy or processing of your personal data.
  • The right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing.

Any query about your privacy rights should be sent to hello@uxgirl.com.

Hotjar’s privacy policy

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Sharethis’s privacy policy

We use Sharethis to enable our users to share our content on social media. Sharethis lets us collects information about the number of shares of our posts. For further details, please see Sharethis’s privacy policy by clicking on this link.

You can opt-out of Sharethis collecting data about you by following this opt-out link.

Changes to this Privacy Policy

UX GIRL reserves the right to amend this privacy policy at any time. The latest version will always be found on our Site. We encourage you to check this page occasionally to ensure that you are happy with any changes.

If we make changes that significantly alter our privacy practices, we will notify you by email or post a notice on our Site before the change takes effect.

a designer and client collaborating on a design together

Innovation

Building an AI Product? Here’s Why You Can’t Ignore UX Design

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WSTAW

As AI projects gain traction and SaaS ventures become less popular to start, I’ve noticed a new mindset emerging—the belief that you can build an entire AI project on your own. The idea is that you don’t need a designer or even analysts to help shape your groundbreaking AI product because there’s now an abundance of AI tools, like Midjourney and DALL·E, that can assist with the process. But let me tell you—you couldn’t be more wrong, and I’m about to prove it.

So, why do you need a designer in the first place in this new era of AI tools for your AI project? I’m going to break it down and cover the most important aspects—focusing on the key principles behind creating truly great AI products.

AI Products Have More Functionalities Than Just Chat

Most AI products come with additional features that determine whether they are truly usable or not. Take image generation tools, for example—they offer a wide range of options like vary subtle, vary strong, or even a seed ID. But let’s be honest—does anyone even know what that is, anyway? ChatGPT is fairly simple since it’s just text-based, but when you move into text-to-image or text-to-video interfaces, it quickly becomes clear that a basic text field isn’t enough. Sure, you can use it by just typing in prompts, but without proper use of functionalities, you won’t be able to tap into its full potential.

Another example—take the Share feature in ChatGPT. Let’s face it, it just doesn’t work! Whether you’re trying to share a conversation with someone else or even a teammate, it’s always a hassle. More often than not, you’ll end up copying and pasting the answer instead because OpenAI clearly didn’t test or design this feature with usability in mind or is it just strategy? (evil laugh, not mine of course). To sum up, AI products are usually based on Writing functionalities, but not fully. You will still need to design a proper user flow and user interface with a UX designer, before starting the development of a feature.

Midjourney user interface

Pricing segmentation and upsell

If you’re building a groundbreaking AI product, you’ll definitely want to monetize it somehow (those API credits can be a real hassle to pay for, right?). This means you’ll need a solid market strategy, a well-designed pricing structure, and upsell functionalities that encourage users to move up tiers—not down.

This is where a skilled UX designer becomes invaluable. Figuring out the best places to introduce upsells and designing a smooth, effective funnel isn’t just an afterthought—it’s a crucial part of your product’s success. Because let’s be real, aside from great AI functionality, your second biggest priority is making sure users actually want to pay for it.

In order to generate more images in Recraft at once you need to upgrade

Great UI doesn’t automatically translate to great UX (even with AI generated graphics)

There are countless tools available for creating stunning assets—take Midjourney, for example, which we even shared tips and tricks for in one of our articles. Yes, you can use AI tools like this to generate benchmarks or even the visual assets you need for your project with ease.

But remember—UI is not UX. A visually impressive interface won’t save a poorly designed experience. If the entire user journey isn’t thoughtfully crafted, with all edge cases considered, you’ll likely run into serious user retention issues down the line. A beautiful UI means nothing if users get frustrated and leave.

Super quick presentation of ChatGPT "generate a beautiful UI for an AI product" output, but what is the product about?

Introducing AI features for Fintech and Health care

Some industries require extreme precision in user input and output, meaning they might not benefit from AI-driven features as much as others. Imagine you're planning a detailed travel itinerary for clients in a city you know nothing about. You could spend hours researching, or you could use an AI writing tool to generate ideas you might never have thought of on your own. In this case, AI is a helpful assistant.

Now, imagine using the same AI-generated interface to initiate a bank transaction or transfer money to another person or institution. The potential for errors is enormous—and the consequences could be serious. That’s why industries that rely on precision, like healthcare and fintech, will integrate AI carefully and sparingly. Many of the interfaces we use today in these fields will likely remain unchanged, even after the AI revolution.

If you're building an AI product in fintech or healthcare, it’s critical to carefully plan functionalities with a dedicated UX designer—ideally, one who specializes in the industry. At UX GIRL, fintech is one of our core specialties. We’ve honed our skills through years of experience and have mastered the craft of creating highly usable fintech interfaces.

IBM Research proposes following use cases for fintech to use AI

Focus on Your User—Who Is Still Human

The tools might be evolving, but remember—you’re still designing for human beings, and not everyone effortlessly navigates the ever-changing world of new tech. Sometimes, it’s better to stick with familiar interaction patterns rather than reinvent the wheel.

Take Windows ME, for example. Microsoft tried to revolutionize the operating system world, but instead of being embraced, it became one of the most infamous failures in tech history. Users found it confusing, buggy, and unintuitive, leading many to downgrade to older versions or simply wait for a completely new release rather than adapt to it. The lesson? No matter how advanced your AI product is, if the user experience isn’t intuitive and user-friendly, people won’t hesitate to abandon it.

So maybe it’s best to hire another human to design for a human—not a machine.

Afterword: The AI Revolution Needs Great UX—And So Do You

AI is changing the way we build products, but one thing remains the same—your users are still human. No matter how advanced your AI tool is, if people can’t navigate it easily, trust it, or see its full potential, they won’t use it.

That’s why great UX design isn’t optional—it’s essential. From crafting seamless user journeys to designing intuitive interactions, a skilled UX designer ensures that your AI product isn’t just powerful but also usable and profitable.

At UX GIRL, we specialize in creating AI-friendly, user-first designs, particularly in high-stakes industries like fintech and healthcare. Whether you're building a cutting-edge AI tool or enhancing an existing product, we can help you design experiences that delight users and drive business success.

Need a UX designer for your AI product? Let’s talk. Get in touch with UX GIRL today and let’s build something great together!

magda
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5 min

Magdalena Ostoja-Chyżyńska among the Strong Women in IT 2025 – Global Edition

We are proud and excited to announce that Magdalena Ostoja-Chyżyńska, CEO of UX GIRL, has been recognized among the outstanding leaders featured in the prestigious Strong Women in IT 2025 – Global Edition report. This global publication highlights inspiring stories of women from around the world who play a key role in driving digital transformation, innovation, and the growth of new technologies.

The report showcases women who not only achieve professional success but also inspire others with their determination, resilience, and ability to break barriers. Magdalena was selected thanks to her consistent work, broad expertise, and vision that she has been implementing in the IT industry for many years. Her story is presented in the report based on a personal questionnaire, giving readers a glimpse not only into her professional journey but also into the values she lives by every day.

As the CEO of UX GIRL, Magdalena has been building a company that places users at the very center of the design process, creating digital solutions that truly support business growth. Her leadership combines strategic expertise with a deep understanding of people’s needs – both the end users of technology and the team members she works with. Thanks to this approach, UX GIRL delivers not only innovative projects but also fosters an organizational culture built on empathy, collaboration, and responsibility.

Magdalena’s recognition is not just a celebration of her achievements but also an important voice in the global conversation about the role of women in technology. The IT sector still faces challenges around equality and representation, and initiatives such as Strong Women in IT are essential. They demonstrate that diversity, collaboration, and courage in decision-making drive meaningful change and open up new opportunities.

For years, Magdalena Ostoja-Chyżyńska has been proving that leadership in technology can successfully combine business expertise, an innovative mindset, and the ability to build teams based on trust and shared accountability. Her journey is a powerful example that women in IT not only achieve success but also have a lasting impact on the entire industry.

This recognition is both an acknowledgment of Magdalena’s accomplishments and an inspiration for all women who aspire to a career in technology.

We warmly congratulate our CEO – Magdalena Ostoja-Chyżyńska – for being named among the global leaders who are shaping the future of IT.

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5 min

Designing the Future: How AI Empowers UX Teams — A Workshop with Silky Coders

Some time ago, UX GIRL had the pleasure of contributing to this shift by leading a hands-on workshop for the UX and UI design team at Silky Coders. The session was facilitated by our CEO, Magdalena Ostoja-Chyżyńska, and focused on practical, responsible, and creative applications of AI in the user experience design process — from early discovery to daily execution.

The energy in the room was undeniable. Silky Coders’ team brought openness, curiosity, and a hunger for meaningful innovation. Together, we dove deep into the new frontier of UX work — where human-centered design meets AI-supported workflows.

AI in UX: Not a Threat, but a Tool

One of the key messages of the workshop was clear: AI is not here to replace designers — it’s here to support them. Rather than automating creativity, AI can serve as a strategic partner that:

  • Accelerates research in the discovery phase by summarizing large data sets, extracting patterns from user feedback, and supporting persona creation.
  • Supports ideation with concept generation tools, enabling faster brainstorming and prototyping.
  • Optimizes repetitive tasks such as UI variant testing, accessibility checks, and design documentation — giving designers more space for meaningful work.

According to McKinsey, teams that effectively integrate AI into their workflows can improve design delivery times by up to 30% and significantly reduce cognitive load during early research phases.

Balancing Innovation with Responsibility

An equally important topic explored during the session was responsible AI adoption. As powerful as these tools are, they come with ethical considerations: biased outputs, transparency concerns, and the risk of over-automation. The group discussed how to stay grounded in human-centered principles even as workflows evolve.

That means:

  • always validating AI-generated insights with real user data,
  • being transparent with stakeholders about AI’s role in the process,
  • ensuring diversity in training data and critically assessing the risks of bias in the tools used.

This human-first mindset is key to ensuring AI enhances — rather than dilutes — the quality of user experiences.

Key Takeaways for UX Teams Exploring AI

For those who couldn’t attend, here are three actionable ideas from the workshop that any design team can start applying:

  1. Start small, but start now. Test AI tools in low-risk areas like copy generation, image variations, or documentation support. Gradually integrate them into your design sprints.
  2. Create internal AI guidelines. Align your team on when, why, and how AI should be used. Define quality standards, review processes, and ethical boundaries.
  3. Treat AI as a design collaborator. Just like you might whiteboard with a teammate, you can brainstorm with AI. Use it not only to move faster, but also to explore what’s possible.

Looking Ahead

These workshops reminded us that the future of UX is not about man versus machine — it’s about collaboration between designers and technology. AI will continue to evolve, but the heart of UX will always be human insight, empathy, and creativity.

At UX GIRL, we’re proud to guide teams through this transition — not just by teaching tools, but by cultivating the mindset needed to design smarter, faster, and more ethically.

A big thank you to Silky Coders for your openness, energy, and curiosity. We can’t wait to see how your team transforms the knowledge from this session into even more impactful user experiences.

Until next time — let’s keep designing the future together.

people
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5 min

Women-led UX studio – Why diversity builds better products

Imagine this: a UX team is developing a digital product, but all members share similar life experiences — similar age, background, and gender. As a result, the prototype of an app for people with mobility limitations turns out to be barely accessible, because no one in the team noticed the need for interface adaptation. When a UX team is diverse, with women in leadership roles, the chances of catching and fixing such issues early rise significantly.

Why diversity matters in UX

Diverse design teams — not only in terms of gender but also culture, experience, age, or way of thinking — bring different perspectives that help avoid cognitive biases and create more inclusive solutions. A study called Inclusion unlocks the creative potential of gender diversity in teams found that diversity alone is not enough — women and other underrepresented groups need to be actively involved in core decision-making stages, such as research and design, for diversity to translate into real creativity gains.

Companies with more women in leadership roles also tend to perform better financially. Research shows higher innovation levels, stronger product decisions, and greater empathy toward users. Forbes highlights that women leaders often introduce more collaborative, user-centered approaches that enhance the overall experience.

What women-led leadership brings to UX

  • Empathy and user awareness — Women leaders often put strong emphasis on user research and sensitivity, uncovering “invisible” barriers (cultural, situational, accessibility-related) that others might miss.
  • Collaboration-focused leadership — They tend to create safe environments where team members can share ideas freely, fostering innovation and exploration.
  • Inclusive mindset — Women-led approaches often prioritize designing products that are useful and accessible to broad, diverse groups of users.
  • Balanced decision-making — A focus not only on speed but also on long-term product impact and quality.

UX and better products

Products designed by diverse, women-led teams are often:

  • better aligned with the real needs of underrepresented user groups,
  • less prone to “design blindness” (ignoring accessibility, cultural differences, or varied technical skills),
  • more satisfying for users, resulting in higher loyalty and fewer costly fixes,
  • more adaptive to market shifts, since multiple perspectives strengthen resilience.

Does this make business sense?

The numbers say yes:

  • McKinsey & Company has consistently found that companies with greater diversity in executive teams are more likely to outperform peers financially.
  • A report from NGCP highlights that firms with more women in leadership positions often achieve higher profitability, stronger market positions, and greater operational stability.
  • On the other hand, a study in Chicago Booth Review shows that diversity doesn’t automatically equal performance gains. Diversity must be paired with inclusive culture and organizational commitment to unlock its benefits.

The role of a women-led UX studio like UX GIRL

As a women-led studio, UX GIRL brings unique value:

  • Amplifying perspectives often overlooked in mainstream design, helping spot user needs earlier.
  • Building research and decision-making processes that prevent exclusion and bias.
  • Cultivating inclusive team culture, leading to higher engagement, less burnout, and stronger talent retention.
  • Showing clients that investing in diversity is not just ethical, but a real competitive advantage — when products fit real users better, they deliver higher business value.

Challenges to overcome

While the benefits are clear, building diverse, women-led UX teams comes with challenges:

  • Structural barriers — stereotypes, lack of representation, and slower career progression for women in tech.
  • Tokenism — women included symbolically without real decision-making power.
  • The need for genuine inclusion — hiring diverse talent is not enough; organizations must empower and listen to them.
  • Proper processes — such as diverse user testing, iterative research, and continuous feedback loops.

Conclusions and recommendations

To maximize the impact of diversity in UX, organizations should:

  1. Run a diversity audit — assess who’s in the team and who’s missing.
  2. Foster inclusive culture — create safe environments where all voices matter.
  3. Engage diverse users early — test prototypes across different groups.
  4. Develop women leaders — provide mentoring, growth, and leadership opportunities.
  5. Measure impact — track both qualitative (satisfaction, inclusivity) and quantitative (conversion, retention, error rates, business KPIs) outcomes.

Final takeaway

Diversity in UX — especially in women-led studios — is not just a moral imperative, it’s a business advantage. It ensures products reflect real users, reduces design blind spots, and increases long-term value. For leaders, agency owners, or product managers, the message is clear: investing in women, inclusion, and diversity is not a cost — it’s a strategic asset.

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