“Design used to be the seasoning you’d sprinkle on for taste. Now it’s the flour you need at the start of the recipe.’’

— John Maeda, Designer and Technologist
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Privacy Policy

This Privacy policy was published on March 1st, 2020.

GDPR compliance

At UX GIRL we are committed to protect and respect your privacy in compliance with EU - General Data Protection Regulation (GDPR) 2016/679, dated April 27th, 2016. This privacy statement explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. This Privacy Policy applies to the use of our services, products and our sales, but also marketing and client contract fulfilment activities. It also applies to individuals seeking a job at UX GIRL.

About UX GIRL

UX GIRL is a design studio firm that specialises in research, strategy and design and offers clients software design services. Our company is headquartered in Warsaw, Poland and you can get in touch with us by writing to hello@uxgirl.com.

When we collect personal data about you
  • When you interact with us in person – through correspondence, by phone, by social media, or through our uxgirl.com (“Site”).
  • When we get personal information from other legitimate sources, such as third-party data aggregators, UX GIRL marketing partners, public sources or social networks. We only use this data if you have given your consent to them to share your personal data with others.
  • We may collect personal data if it is considered to be of legitimate interest and if this interest is not overridden by your privacy interests. We make sure an assessment is made, with an established mutual interest between you and UX GIRL.
  • When you are using our products.
Why we collect and use personal data

We collect and use personal data mainly to perform direct sales, direct marketing, and customer service. We also collect data about partners and persons seeking a job or working in our company. We may use your information for the following purposes:

  • Send you marketing communications which you have requested. These may include information about our services, products, events, activities, and promotions of our partners. This communication is subscription based and requires your consent.
  • Send you information about the services and products that you have purchased from us.
  • Perform direct sales activities in cases where legitimate and mutual interest is established.
  • Provide you content and venue details on a webinar or event you signed up for.
  • Reply to a ‘Contact me’ or other web forms you have completed on our Site (e.g., to download an ebook).
  • Follow up on incoming requests (client support, emails, chats, or phone calls).
  • Perform contractual obligations such as invoices, reminders, and similar. The contract may be with UX GIRL directly or with a UX GIRL partner.
  • Notify you of any disruptions to our services.
  • Contact you to conduct surveys about your opinion on our services and products.
  • When we do a business deal or negotiate a business deal, involving sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
  • Process a job application.
  • To comply with laws.
  • To respond to lawful requests and legal process.
  • To protect the rights and property of UX GIRL, our agents, customers, and others. Includes enforcing our agreements, policies, and terms of use.
  • In an emergency. Includes protecting the safety of our employees, our customers, or any person.
Type of personal data collected

We collect your email, full name and company’s name, but in addition, we can also collect phone numbers. We may also collect feedback, comments and questions received from you in service-related communication and activities, such as meetings, phone calls, chats, documents, and emails.

If you apply for a job at UX GIRL, we collect the data you provide during the application process. UX GIRL does not collect or process any particular categories of personal data, such as unique public identifiers or sensitive personal data.

Information we collect automatically

We automatically log information about you and your computer. For example, when visiting uxgirl.com, we log ‎your computer operating system type,‎ browser type,‎ browser language,‎ pages you viewed,‎ how long you spent on a page,‎ access times,‎ internet protocol (IP) address and information about your actions on our Site.

The use of cookies and web beacons

We may log information using "cookies." Cookies are small data files stored on your hard drive by a website. Cookies help us make our Site and your visit better.

We may log information using digital images called web beacons on our Site or in our emails.

This information is used to make our Site work more efficiently, as well as to provide business and marketing information to the owners of the Site, and to gather such personal data as browser type and operating system, referring page, path through site, domain of ISP, etc. for the purposes of understanding how visitors use our Site. Cookies and similar technologies help us tailor our Site to your personal needs, as well as to detect and prevent security threats and abuse. If used alone, cookies and web beacons do not personally identify you.

How long we keep your data

We store personal data for as long as we find it necessary to fulfil the purpose for which the personal data was collected, while also considering our need to answer your queries or resolve possible problems. This helps us to comply with legal requirements under applicable laws, to attend to any legal claims/complaints, and for safeguarding purposes.

This means that we may retain your personal data for a reasonable period after your last interaction with us. When the personal data that we have collected is no longer required, we will delete it securely. We may process data for statistical purposes, but in such cases, data will be anonymised.

Your rights to your personal data

You have the following rights concerning your personal data:

  • The right to request a copy of your personal data that UX GIRL holds about you.
  • The right to request that UX GIRL correct your personal data if inaccurate or out of date.
  • The right to request that your personal data is deleted when it is no longer necessary for UX GIRL to retain such data.
  • The right to withdraw any consent to personal data processing at any time. For example, your consent to receive digital marketing messages. If you want to withdraw your consent for digital marketing messages, please make use of the link to manage your subscriptions included in our communication.
  • The right to request that UX GIRL provides you with your personal data.
  • The right to request a restriction on further data processing, in case there is a dispute about the accuracy or processing of your personal data.
  • The right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing.

Any query about your privacy rights should be sent to hello@uxgirl.com.

Hotjar’s privacy policy

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Sharethis’s privacy policy

We use Sharethis to enable our users to share our content on social media. Sharethis lets us collects information about the number of shares of our posts. For further details, please see Sharethis’s privacy policy by clicking on this link.

You can opt-out of Sharethis collecting data about you by following this opt-out link.

Changes to this Privacy Policy

UX GIRL reserves the right to amend this privacy policy at any time. The latest version will always be found on our Site. We encourage you to check this page occasionally to ensure that you are happy with any changes.

If we make changes that significantly alter our privacy practices, we will notify you by email or post a notice on our Site before the change takes effect.

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Research & Insights

Forms of Collaboration Between Development Agencies and Designers – Pros and Cons of Each Model

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WSTAW

Collaboration between development agencies and designers is crucial for creating modern, functional digital products. Whether it’s websites, mobile apps, or e-commerce systems, design plays a significant role in the success of the final product. Depending on the project's needs and the agency's specifics, there are several models of working with designers. Each has its own pros and cons, which are worth considering before making a decision.

1. In-House Designer

Many developers prefer hiring designers as full-time employees. This form of collaboration ensures a constant presence of UX/UI specialists within the company, facilitating project implementation and communication.

Pros:

  • Consistent Collaboration: The designer is always available and engaged in projects from start to finish, which fosters better team integration, a deeper understanding of client needs, and greater control over the entire process.
  • Knowledge of Company Specifics: An in-house designer is more familiar with the company culture, processes, and technological preferences, which can lead to faster and more efficient project execution.
  • Better Team Synchronization: An in-house designer works closely with the development team, allowing for easier communication and faster problem-solving.

Cons:

  • Cost: Hiring a full-time designer comes with additional costs such as salary, benefits, and training, which can be burdensome for smaller companies without a steady flow of projects.
  • Limited Variety: A designer working exclusively for one agency may, over time, stop seeking innovative solutions, becoming less attuned to emerging industry trends.

2. Freelancers

Freelancers are independent professionals who offer their services on a project-by-project basis. This is a popular form of collaboration, especially for shorter and more flexible projects.

Pros:

  • Flexibility: You can hire a freelancer for a specific project, offering great flexibility. The collaboration can be tailored to current needs without long-term commitments.
  • Access to Diverse Talent: Freelancers often work with various clients, allowing them to gain broad experience and stay up to date with new trends.
  • Lower Costs: Compared to hiring a full-time designer, working with a freelancer can be more cost-effective, as you only pay for the completed task without needing to cover benefits.

Cons:

  • Lack of Availability: Freelancers may be juggling multiple projects at once, leading to delays in communication or task completion.
  • More Challenging Communication: Remote collaboration can pose communication challenges, especially if the freelancer operates in a different time zone. This requires good planning and work organization.
  • Less Engagement: Freelancers may not be as deeply invested in the project as a full-time designer, which can affect the quality of the work delivered.

3. Outsourcing to a Design Agency

Outsourcing design to an external agency is a popular option, especially for companies that need comprehensive design services on a larger scale. Design agencies can take full responsibility for the visual aspects of a project.

Pros:

  • Comprehensive Services: Design agencies typically offer a wide range of services – from UX research, wireframes, to final mockups and prototypes, allowing for high-quality project execution.
  • Experts in the Field: Specialized design agencies employ top-tier professionals who stay updated on trends and technologies, translating into high-quality projects.
  • Project Management: In outsourcing, the design agency manages the entire project process, which can relieve the development agency and allow it to focus on programming.

Cons:

  • Higher Costs: Working with an external design agency can be expensive, especially for small companies. Design agencies often charge higher rates for their services.
  • Less Control: External agencies work independently, which may limit the ability to closely monitor the project. Communication issues can affect the alignment of the final result with the client’s expectations.
  • Longer Response Times: External agencies may have different priorities or workloads, potentially leading to project delays.

4. Hybrid Collaboration

The hybrid model combines different forms of collaboration, such as a development agency employing a designer part-time while hiring freelancers or design agencies for larger projects.

Pros:

  • Flexibility and Availability: It allows for adjusting design resources according to the current needs. For more complex projects, additional freelancers or design agencies can be brought in.
  • Cost Optimization: The agency can manage costs effectively by combining steady collaboration with flexible contracts. There’s no need to maintain a large full-time design team.
  • Access to a Wide Range of Talent: Collaborating with freelancers and external agencies provides access to different specialists depending on the project’s needs.

Cons:

  • Team Management: The hybrid model can be more challenging to manage, especially when working with multiple people simultaneously. This requires good organization and communication skills.
  • Varying Quality: Working with multiple designers can lead to inconsistencies in the projects. Each designer may have a different working style, which can affect the final visual outcome.

Conclusion

Choosing the right model for collaborating with designers depends on several factors, such as the size of the agency, the number of projects, the budget, and the nature of the work. Each of the above models has its advantages and disadvantages, which should be carefully considered before making a decision. The key is to match the form of collaboration with current needs and business goals to achieve the best results.

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5 min

Magdalena Ostoj-Chyżyńska: AI Workshops for UX/UI Teams at UX GIRL

The world of UX/UI design is evolving faster than ever, with artificial intelligence becoming an integral part of it. More and more companies are implementing AI to accelerate processes, automate tasks, and uncover new opportunities in research and product design. But simply using AI tools isn’t enough – skills, knowledge, and a conscious approach are key.

That’s why Magdalena Ostoj-Chyżyńska, CEO of UX GIRL and an expert in UX and AI, leads dedicated workshops for design, research, and product teams.

Why should your team learn AI now?

According to the latest McKinsey & Company report (2024):

  • 41% of product development teams already use AI regularly.
  • 1 in 3 professionals reported over 10% revenue growth thanks to AI in product development.
  • More than 20% of companies achieved cost reductions of 20% or more in product/service development with AI.
  • 48% of employees say formal AI training is the most important factor that would help them use these tools more effectively.

Yet many employees still feel they are not receiving enough support from their organizations. This is where professional, hands-on workshops like those organized by UX GIRL come in.

What will your team gain?

The “Generative AI for Design Teams” workshop helps teams to:

  • Integrate AI into UX/UI processes – from ideation to final delivery.
  • Use AI in product discovery – research, data analysis, and generating insights.
  • Automate workflows – streamline processes and improve collaboration.
  • Master practical AI tools – for prototyping, testing, and content optimization.
  • Understand ethical AI – address data privacy, bias, and responsible design.
  • Future-proof your skills – stay ahead of AI trends and apply them to daily design practice.

Workshop Program

  • Introduction to AI for UX/UI Designers
  • AI in Product Discovery
  • AI Tools in UX/UI Design
  • Hands-On Workshop: AI in Action
  • AI for Process Optimization
  • Ethical AI Design

Workshops can be delivered on-site or online, last one intensive day, and are tailored to the size and needs of your team.

Why does it matter?

McKinsey research shows that companies implementing AI effectively can:

  • Accelerate design processes by 30–60%.
  • Achieve up to 20% cost reduction in product and service development.
  • Boost team efficiency and satisfaction, as employees consistently demand structured training and clear guidance.

Magdalena Ostoj-Chyżyńska – an expert bridging UX and AI

Magdalena is a seasoned UX expert with 13+ years of experience in designing and researching user interfaces for industries such as fintech, fashion, cosmetics, and telecom. She has spoken at over 35 international conferences, led AI and UX workshops at Infoshare and WaySConf, and worked with startups as well as global corporations.

As CEO of UX GIRL, she actively supports teams in responsibly integrating AI into design workflows. She advocates for ethical and human-centered AI use, ensuring that AI-powered solutions remain inclusive, safe, and responsible.

One workshop participant shared:

“During the training, we focused on the fundamentals of AI for designers, the application of AI in the Discovery phase, and everyday design work. The practical workshops showed us how to optimize design processes and how to responsibly use AI tools. With these new skills, we’ll design faster, smarter, and better respond to user needs.”

Final Thoughts

The design industry is being transformed by AI – and the companies that invest in practical training today are gaining a strong competitive advantage. The workshops led by Magdalena Ostoj-Chyżyńska and UX GIRL are an opportunity for your organization to not only understand AI’s potential but also to implement it practically, ethically, and effectively.

👉 Want your team to work faster, smarter, and more creatively with AI?
Get in touch with UX GIRL and invest in the future of your team!

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5 min

UX Research During and After the Pandemic – What Has Changed?

When the pandemic struck, UX research transformed overnight. In‑person usability labs and face‑to‑face interviews gave way to remote testing, inviting researchers and participants into a new digital-first world. The lessons learned during that era are no longer a temporary workaround—they have reshaped how UX research operates today.

Pre‑Pandemic UX Research: The Old Normal

Before 2020, research was dominated by lab-based studies and moderated sessions in physical test facilities. Remote methods were secondary—used only when necessary—and recruiting outside major hubs was costly and slow.

Pandemic Shift: Remote Goes Mainstream

As COVID‑19 restrictions tightened, remote UX research became the only option. According to studies, nearly 90% of UX researchers worked exclusively from home at the pandemic’s start, including many who rarely did so previously.
Researchers shifted rapidly to synchronous remote sessions and unmoderated online studies. Virtual tools became essential for recruiting, moderating, analyzing, and sharing findings. The focus shifted to web-based, asynchronous research and global participant pools.

Post‑Pandemic: What’s Here to Stay

Hybrid work has become permanent. Statistics from U.S. sources show remote work stabilized at about 30–35% of working days by 2023, up from under 10% before COVID‑19. Remote work endured even as many firms pushed for office returns, suggesting flexibility is now expected.
In UX specifically, a 2023 survey found that 87% of researchers conducted most research remotely, although fully remote work dropped from 89% in 2021 to 51% in 2023.

Benefits and Constraints: What Changed

Remote methods unlocked flexibility, geographic diversity in recruitment, and faster turnaround times. Researchers reported unexpected gains: broader participant pools, asynchronous scheduling, and easier recording and sharing of sessions.
However, challenges emerged: participants faced “Zoom fatigue,” technical issues, time-zone coordination, and reduced richness in observational data.

New Landscape: Emerging Opportunities & Risks

AI and automation are reshaping research practices: 51% of UX researchers already use AI tools, and 91% are open to adopting them in the future.
Inclusivity and representativeness are more important than ever, especially as teams scale and research global audiences.

Recommendations for Product Teams

  1. Adopt a hybrid research model, combining moderated remote sessions for scalability with in-person tests for contextual or high-fidelity studies.
  2. Invest in remote UX tooling, using platforms like Userlytics, UserTesting, Maze, and Lookback to support both moderated and unmoderated studies .
  3. Use AI wisely: automate transcription, tagging, and insight sorting, but always ensure human review to avoid bias.
  4. Recruit inclusively: source participants across geographies and device setups, and prepare contingencies for technical or motivational variability.
  5. Design ergonomics for remote studies: keep sessions under an hour, allow breaks, and combat fatigue with clear protocols and engaged moderation.

The pandemic didn’t just trigger temporary change; it accelerated a permanent shift in UX research. Remote-first is here to stay, but the future lies in well-balanced hybrid strategies supported by AI and inclusive methods.
At UX GIRL, we help you navigate this new terrain—designing research plans that blend remote speed with in-person depth, ensuring higher ROI, broader insights, and user‑centered impact.

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UX/UI Trends to Implement in 2025: Driving Results Through Innovation

In today’s fast-paced digital world, UX/UI isn’t just about aesthetics—it’s a strategic differentiator. Implementing cutting-edge design trends in 2025 can boost user satisfaction, drive conversions, and deliver measurable ROI.

1. AI‑Powered Hyper‑Personalization

Adaptive interfaces fueled by AI analyze user behavior, context, and preferences in real time—adjusting layouts, content, and navigation dynamically. Studies show 80% of consumers are more likely to purchase when they receive personalized experiences. Examples like Netflix and Spotify reinforce this trend, tailoring content and design to individual users .

2. Advanced Micro‑Interactions

What were once simple hover effects evolve into context-aware, AI-driven feedback loops—and even haptics and sound cues—that guide user flows, reduce cognitive load, and add delight. Research shows thoughtful micro‑interactions correlate with higher engagement and retention.

3. Voice & Conversational Interfaces

Voice UIs and chatbots are becoming mainstream. By 2025, over half of households are expected to have a smart speaker. Designing voice-first experiences requires accounting for diverse speech patterns, context switching, and cultural nuances .

4. Inclusive & Accessible Design

Inclusive design goes beyond compliance; it centers diverse user needs—from visual and cognitive to situational constraints. Brands that prioritize accessibility gain all users—not just those with disabilities:

  • Accessible design has yielded a 58% conversion uplift for some major retail clients
  • Forrester found a remarkable $100 ROI for every $1 spent on accessibility
  • Companies adopting inclusive design practices report 1.6× more revenue and 2.6× higher net profit

5. UX for AI‑First Products

As AI-powered tools become ubiquitous, UX must enable transparency, overview, and control. Research highlights AI as a creative partner—supporting ideation and iterative design workflows . Additionally, generative AI enables multimodal interfaces—integrating voice, visuals, and text for seamless cross-platform experiences.

How to Implement These Trends Without Breaking the Bank

To integrate these innovations efficiently:

  1. Begin with accessibility audits and low-cost improvements (e.g., alt text, color contrast).
  2. Launch pilot personalization features on high-impact pages (e.g., product pages, onboarding).
  3. Add select micro‑interactions on critical user flows (e.g., form submission buttons, success screens).
  4. Prototype a minimal voice or chatbot interaction for common tasks (e.g., search, FAQs), and test with real users.
  5. Apply AI tools to assist designers—generating layout variations, content suggestions, and micro‑interaction options that accelerate iteration.

Conclusion & Next Steps with UX GIRL

Embracing AI-driven personalization, thoughtful micro‑interactions, conversational interfaces, inclusive design, and AI-first UX supports both user satisfaction and tangible business gains.

Next steps:

  • Conduct a single-page audit to identify low-hanging UX wins.
  • Run small-scale pilots (e.g., personalized hero banners, chatbot interfaces).
  • Measure impact on key KPIs: engagement, conversion, retention, and accessibility compliance.

At UX GIRL, we help teams, from Product Owners to CTOs, implement these strategies with rigorous UX research, rapid prototyping, and data-backed iteration. Together, we’ll make 2025 the year your UX truly delivers business results.

Let’s talk about your UX roadmap for next year—reach out to UX GIRL to explore tailored strategies.

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