“Design used to be the seasoning you’d sprinkle on for taste. Now it’s the flour you need at the start of the recipe.’’

— John Maeda, Designer and Technologist
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Privacy Policy

This Privacy policy was published on March 1st, 2020.

GDPR compliance

At UX GIRL we are committed to protect and respect your privacy in compliance with EU - General Data Protection Regulation (GDPR) 2016/679, dated April 27th, 2016. This privacy statement explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. This Privacy Policy applies to the use of our services, products and our sales, but also marketing and client contract fulfilment activities. It also applies to individuals seeking a job at UX GIRL.

About UX GIRL

UX GIRL is a design studio firm that specialises in research, strategy and design and offers clients software design services. Our company is headquartered in Warsaw, Poland and you can get in touch with us by writing to hello@uxgirl.com.

When we collect personal data about you
  • When you interact with us in person – through correspondence, by phone, by social media, or through our uxgirl.com (“Site”).
  • When we get personal information from other legitimate sources, such as third-party data aggregators, UX GIRL marketing partners, public sources or social networks. We only use this data if you have given your consent to them to share your personal data with others.
  • We may collect personal data if it is considered to be of legitimate interest and if this interest is not overridden by your privacy interests. We make sure an assessment is made, with an established mutual interest between you and UX GIRL.
  • When you are using our products.
Why we collect and use personal data

We collect and use personal data mainly to perform direct sales, direct marketing, and customer service. We also collect data about partners and persons seeking a job or working in our company. We may use your information for the following purposes:

  • Send you marketing communications which you have requested. These may include information about our services, products, events, activities, and promotions of our partners. This communication is subscription based and requires your consent.
  • Send you information about the services and products that you have purchased from us.
  • Perform direct sales activities in cases where legitimate and mutual interest is established.
  • Provide you content and venue details on a webinar or event you signed up for.
  • Reply to a ‘Contact me’ or other web forms you have completed on our Site (e.g., to download an ebook).
  • Follow up on incoming requests (client support, emails, chats, or phone calls).
  • Perform contractual obligations such as invoices, reminders, and similar. The contract may be with UX GIRL directly or with a UX GIRL partner.
  • Notify you of any disruptions to our services.
  • Contact you to conduct surveys about your opinion on our services and products.
  • When we do a business deal or negotiate a business deal, involving sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
  • Process a job application.
  • To comply with laws.
  • To respond to lawful requests and legal process.
  • To protect the rights and property of UX GIRL, our agents, customers, and others. Includes enforcing our agreements, policies, and terms of use.
  • In an emergency. Includes protecting the safety of our employees, our customers, or any person.
Type of personal data collected

We collect your email, full name and company’s name, but in addition, we can also collect phone numbers. We may also collect feedback, comments and questions received from you in service-related communication and activities, such as meetings, phone calls, chats, documents, and emails.

If you apply for a job at UX GIRL, we collect the data you provide during the application process. UX GIRL does not collect or process any particular categories of personal data, such as unique public identifiers or sensitive personal data.

Information we collect automatically

We automatically log information about you and your computer. For example, when visiting uxgirl.com, we log ‎your computer operating system type,‎ browser type,‎ browser language,‎ pages you viewed,‎ how long you spent on a page,‎ access times,‎ internet protocol (IP) address and information about your actions on our Site.

The use of cookies and web beacons

We may log information using "cookies." Cookies are small data files stored on your hard drive by a website. Cookies help us make our Site and your visit better.

We may log information using digital images called web beacons on our Site or in our emails.

This information is used to make our Site work more efficiently, as well as to provide business and marketing information to the owners of the Site, and to gather such personal data as browser type and operating system, referring page, path through site, domain of ISP, etc. for the purposes of understanding how visitors use our Site. Cookies and similar technologies help us tailor our Site to your personal needs, as well as to detect and prevent security threats and abuse. If used alone, cookies and web beacons do not personally identify you.

How long we keep your data

We store personal data for as long as we find it necessary to fulfil the purpose for which the personal data was collected, while also considering our need to answer your queries or resolve possible problems. This helps us to comply with legal requirements under applicable laws, to attend to any legal claims/complaints, and for safeguarding purposes.

This means that we may retain your personal data for a reasonable period after your last interaction with us. When the personal data that we have collected is no longer required, we will delete it securely. We may process data for statistical purposes, but in such cases, data will be anonymised.

Your rights to your personal data

You have the following rights concerning your personal data:

  • The right to request a copy of your personal data that UX GIRL holds about you.
  • The right to request that UX GIRL correct your personal data if inaccurate or out of date.
  • The right to request that your personal data is deleted when it is no longer necessary for UX GIRL to retain such data.
  • The right to withdraw any consent to personal data processing at any time. For example, your consent to receive digital marketing messages. If you want to withdraw your consent for digital marketing messages, please make use of the link to manage your subscriptions included in our communication.
  • The right to request that UX GIRL provides you with your personal data.
  • The right to request a restriction on further data processing, in case there is a dispute about the accuracy or processing of your personal data.
  • The right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing.

Any query about your privacy rights should be sent to hello@uxgirl.com.

Hotjar’s privacy policy

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Sharethis’s privacy policy

We use Sharethis to enable our users to share our content on social media. Sharethis lets us collects information about the number of shares of our posts. For further details, please see Sharethis’s privacy policy by clicking on this link.

You can opt-out of Sharethis collecting data about you by following this opt-out link.

Changes to this Privacy Policy

UX GIRL reserves the right to amend this privacy policy at any time. The latest version will always be found on our Site. We encourage you to check this page occasionally to ensure that you are happy with any changes.

If we make changes that significantly alter our privacy practices, we will notify you by email or post a notice on our Site before the change takes effect.

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Research & Insights

Design Trends for 2024

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WSTAW

Another crazy year is behind us. Both in the world of politics and the international situation, as well as in the world of technology. We can confidently say that, on the one hand, we need new impulses and impressions after the rather boring and specific period of the pandemic. On the other hand, looking at what is happening in the world in general, we need peace and rest.

Looking at current trends in both graphics and UI/UX design, they perfectly reflect this dualism. We have the color of the year 2024 recently announced by Pantone - a soft, pinkish-orange hue called "Peach Fuzz", reflecting the collective desire for respite and the Bento Grid introducing harmony. But at the same time, we have the bold intrusion of 3D and VR concepts, juicy color combinations, and neubrutalism, which have as much in common with calmness as Java has in common with Javascript (i.e. not much).

And all this is poured with AI sauce. Yes, last year was definitely the year of AI and everything indicates that this year will be no different in this respect.

So sit back and take a look at what design will follow in 2024.

3D

Probably more than once, when reading this article, you will get the impression that this has happened before, this or that trend is nothing new and there is actually nothing to be excited about. However, it is not as obvious as it may seem at first glance. Some time ago we were already dealing with 3D elements on websites, but often they were actually either isometric projections of rather clumsy illustrations, or elements in the skeuomorphic style, which is not actually full-fledged 3D. Alternatively, browser-based gaming experiences. Now we are talking about 3D in all its glory. A complex and engaging experience that we can increasingly observe, e.g. in the form of product presentation on a website or in branding.

macOS Sonoma; Spline; ozero.design; reddit.com; lusion.co; resend.com; Sauce: elegantseagulls.com

Sometimes you can even find statements suggesting that this is the end of the era of flat design. We can't really agree on this here. I think that both approaches, i.e. minimalist and 3D style, coexist and will coexist for a long time. Once in a while, you need simplicity, but other times you need three-dimensional immersion.

The development of 3D is not surprising, because every year we have better and better technologies and hardware capabilities at our disposal. Faster Internet, faster computers, better optimization of tools such as WebGL, creation of new libraries, and improvement of existing ones, e.g. three.js. The creation of tools that allow people who are not specialists in the subject to work with 3D. Recently, the Spline tool has become very popular. It runs in a browser, and the intuitive interface and a bunch of predefined operations allow you to create fantastic 3D objects and interactions with minimal effort. You no longer need to learn how to use Blender - in Spline we can click everything quickly and painlessly 😀

Enriching your website with three-dimensional elements and animations allows you to build a more complete, more attention-grabbing experience. In addition to websites, we can also use 3D in our personal brands. Recently, the popular website Reddit refreshed its brand by creating a new logo in the form of a three-dimensional mascot. In turn, three-dimensional application icons appeared in MacOS. Such companies also (or maybe primarily?) shape the directions in which the industry is developing, and this shows that 3D fashion will not disappear so quickly. So expect an in-depth experience even more!

Heatmapping

Heatmapping is a graciously named style that focuses on the blending of colors, which interlace in various ways to create attention-grabbing backgrounds, shapes, and even fascinating rainbow-like animations. Sometimes, this style simply comes down to working with gradients, which don't always have to be static or cliched. Nowadays, we're witnessing vibrant color combinations, bold unions, and the introduction of animated colors. As a result, we gain a broader and more nuanced experience. Additionally, the Aurora UI or Aurora Borealis style, also involving color blending, has been quite popular in recent years. It's a technique that involves blending colors in a way that mimics the Northern Lights, featuring smooth color transitions within an often muted palette to create a cohesive and soothing experience.

mymind.com; Dribbble: Graphic Assets, Colorful Gradient Backgrounds,Textures; stripe.com; monopo.co.jp; exhibition at the National Museum of Contemporary Art Αthens (ΕΜΣΤ); morrre.dsgn, Hybrid. Identity design by @timtijnk for a music festival; Sleepiest; Behance: Ai кроссы, Elena Kolodub; wope.com

Returning to heatmapping, the style refers to techniques used, for example, in product analytics. Serving as a tool to analyze user behavior data on websites or mobile apps. A heatmap (or heat map) is a graphical representation of data where values are depicted by color, crucial for pinpointing what works or doesn't on a website or page and identifying the areas users interact with the most. Heatmapping allows for identifying the most frequently clicked spots, analyzing scrolling behavior, and investigating which elements attract particular attention. "Hot" areas, indicating high interest, are marked in red, while "cold" areas, showing lesser engagement, are highlighted in blue, with intermediate colors like orange, yellow, green, and purple providing additional insights.

As we can see, all these techniques involve manipulating colors to create more sophisticated experiences. This approach allows designers to infuse UI elements with depth, movement, and emotion, using color psychology to evoke specific feelings or reinforce brand identity. The style is not limited to web design and digital products, but also appears in merchandise, apparel, print media, home furnishings, and more, showcasing its versatility and widespread appeal in enhancing user engagement and visual storytelling.

Bento Grid

Projects are continuously emerging, created by designers who aren't afraid to experiment with how content is arranged within interfaces.  From ultra-minimalist and brutalist, sparing in form concepts, through horizontal scrolling, to completely wild layouts in which everything comes alive.

In the latter half of 2023, the so-called Bento Grid made its appearance on Apple's website and several other popular products, especially in the AI sector. Observing how many companies have adopted this concept on their sites, it's safe to predict that the Bento Grid will be the layout of 2024!

relume.io; schoooool.com; ozero.design; Windows 8; Windows 11; microsoft.com; iconwerk.com; liam.is

Inspired by the compartmentalized design of Japanese bento boxes, this grid system segments the screen into distinct areas, each dedicated to different content types. The Bento Grid isn't just for interface projects; it can be used in various presentations, reports, data visualizations, and branding. It's also currently one of the most popular styles on Linktree. The simple yet interesting division into rectangles of various sizes allows for an unconventional, clear, and hierarchical presentation of content. However, the Bento Grid should be used sparingly to avoid ending up with a layout that could overwhelm users, making the intended hierarchy less visible. Nonetheless, if you're looking for a way to present your data or any content in an interesting and scalable manner, consider using the Bento Grid. Remember, it's merely a concept, a tool, and the clarity and readability of the content you place within it depend entirely on you.

Interestingly, this concept isn't entirely new. For instance, it could be experienced with the tiles introduced by Microsoft in 2012. This perfectly shows that certain ideas and solutions come back after years and can once again experience their glory. Often in other contexts, but with the underlying idea remaining unchanged.

Massive Typography

This trend or style has been around for a few years now, but still it seems to be on top and even more and more websites incorporate it into their interfaces. Besides it’s often elegant or artistic, it has several other advantages.

First of all, it makes the users immediately focused on the specific elements and more involved in the content that we want to exaggerate.

Secondly, if space is limited due to large text sizes, we have to carefully choose what text we want to have on the website. This necessity ensures that only the most relevant and essential information is presented, avoiding the clutter of unnecessary details. We, as creators, are forced to articulate our thoughts in a succinct and effective way.

vanholtz.co; stripesessions.com; ikonliving.gr; gencell.preprodenv.com; homage.se; andagain.uk; ohm.studio

Typically, the use of bold typography is seamlessly integrated with a minimalist design approach, creating a harmonious blend that emphasizes clarity and simplicity. We don’t have to worry too much about additional visual assets, because they are not needed anymore. Website is lighter and it’s a good in terms of the optimization purposes.

Of course, current design can be crazy. We have so many possibilities to play and experiment with, that you can come across massive typography style together with 3D elements, animations, fluffy assets, etc. Actually, sky is the limit. Nonetheless usually, when it comes to this trend, the structure is pretty straightforward and the typography dictates the whole website’s vibe.

Immersive experience

This is very broad and general term, but in short it embraces all the bold and unique solutions that make your project stand out. They often guarantee mesmerizing experiences.

Immersive design frequently incorporates complex or ubiquitous animations that make a profound impact on users, transforming elements from mere decoration into powerful storytelling tools. Leading companies leverage this technique to showcase products or weave compelling narratives, elevating the user experience beyond the conventional.

lusion.co; pendereckisgarden.pl; panicstudio.tv; sarahfatmi.com; flyingpapers.com; gsap.com; sbs.com.au/theboat/; parfaitekuisson.fr

Another category that gives us often an immersive experience is the so-called scrapbook style or mixed media style. It’s essentially a modern twist on collage with playful or vibrant color palettes, untypical interactions, and a bunch of visual combinations that break the UX rules. It’s also eagerly used in graphic design. A mix of images, shapes, colors, and good storytelling creates an opportunity for memorable projects that resonate with the audience.

Lastly, immersive design refers also to AR/VR solutions, but we describe them in more detail below, as a separate trend.

Photo Grids

This UI style might not be as widely discussed as dark mode or brutalism, yet it undoubtedly deserves a special mention on our list. For at least a few years now, we've observed designers experimenting with grid and content layout in fascinating and unique ways, often resulting in even electrifying projects. At first glance, we can see just images scattered across a page. The implemented interactions seem to appear random, merely artistic whims. Indeed, these layouts often contain a significant amount of artistry and visual flair, but as the name suggests, they're grounded in a grid system. There's no rule stating that every website must adhere to a similar layout or that tiles must be of equal size and spaced evenly. Today's layouts and content presentation methods surprise with their form and creativity. However, a closer analysis of how individual images are arranged quickly reveals a pattern, showing they are strategically placed on a grid, everything aligned and thoughtfully considered.

surface.arcticvolume.com; dmitrkutsenko.com; sceners.co; cosmos.so; guillaumetomasi.com; adamho.com/#Industries

The primary goal of utilizing this style is to present one's projects, photographs, products, or simply what one wishes to showcase intriguingly. This style is often seen on design agency websites, e-commerce platforms (like clothing stores), architects' and photographers' websites, as well as for showcasing physical products (such as a ceramics collection).

Beyond unconventional content presentation, this approach often tells a story, builds a brand, and ensures the viewer is enchanted by both the photo grid and its contents.

It's also crucial that all images are visually cohesive and appropriately prepared, as they form the basis of the entire layout.

The style is particularly gracious because the ways to present and arrange content on the grid are nearly endless. Moreover, we can add a bunch of different interactions (like hover, click, or scroll effects) that enhance the whole experience even more. Designing the hero section in this manner can create an excellent first impression. Despite an initial impression of scattered content, everything harmoniously coexists, with nothing feeling visually out of place or uncomfortable. It simply works!

Monochrome Design

For many, "Dark Mode" might be the more familiar term. In essence, it's about designing with a focus on dark color schemes. Nowadays, the background doesn't have to be just dark gray or black. Many designs incorporate various accents, gradients, glows, illuminated interactions, etc.

Dark mode is not a new concept but has recently experienced a true renaissance. There's been a surge in fantastic projects and products with websites that dazzle with their design. Creators play with dark colors, introducing transparency, highlights, subtle micro-interactions, and additional accent colors, proving the popularity of this style is well-founded.

linear.app; feyapp.com; pipe.com; wope.com; evervault.com; satellitor.com; twingate.com; diagram.com

A while ago, Linear made its mark on the market. The company showcased a website that now serves as a benchmark for designing in dark mode. The website looks really good, and many designers are emulating its style, further popularizing the trend.

Besides Linear's website, there have been several other noteworthy projects recently that have made an impact and also become a significant source of UI inspiration. For example, the Twingate website or the Diagram project, which should be recognizable in the design world.

Beyond just looking good and giving the website a professional vibe, dark mode is also easy on the eyes and makes content consumption effortless.

Perhaps your next project will be inspired by this style?

Neubrutalism

Neubrutalism is a fancy term for the trend that is a next stage of the raw and overwhelming brutalism style. It's also a pretty good reflection of the Y2K hype. We are ready to claim that neubrutalism is somewhere in the middle. It's a return to simplicity, functionality, and minimalism but with a bold twist. This style is all about creating impactful layouts using stark colors, sharp lines, and geometric shapes. It's a fusion of old and new, drawing inspiration from the raw, unfinished materials of brutalist architecture and updating it with modern design principles. The core of neubrutalism lies in its uncomplicated layouts, uncluttered spaces, and modern typography, all brought to life with bright, contrasting colors and flat illustrations.

figma.com; gumroad.com; thegreatlake.fun; arc.net; budapestpark.hu/en; cleanwith.plus; adidasarena.com

This trend is more than a nostalgic nod to the architectural brutalism of the 1950s or the colorful vibrancy of pop art. It represents a modern, minimalistic look that emphasizes functionality and user experience (UX) through simple yet bold forms. Neubrutalism has become a popular choice for designers wanting to make their projects stand out. It's particularly effective for showcasing products and services in a distinctive way that captures attention and engages viewers.

The style encourages creativity, offering a unique way to express a brand's identity and spirit. With its emphasis on simplicity and impactful visual elements, neubrutalism can help your project make a lasting impression, whether you're looking to present your work in a new light or tell a captivating story through your website's design.

Spacial Design

This year is the year when Apple releases its Apple Vision Pro device. Of course, the hype started last year when Apple presented its new product at the WWDC23 conference. There was a lot of speculation, discussion, and the Internet was flooded with conceptual designs tailored to Apple's glasses. However, this year we are dealing with the official premiere, so it is easy to guess that the discussions and buzz around spatial design will return with a vengeance.

Apple Vision Pro (apple.com); bezi.com/hq; thespaces.com/airbnb-virtual-reality-hospitality (airbnb)

What exactly are Apple Vision Pro? To put it simply, these are virtual reality (VR) glasses. However, to be more precise, it is actually an advanced device with cameras, sensors, microphones, a powerful M2 processor and the new R1 chip and, above all, two built-in ultra-high resolution displays that, when combined, create one 4K screen with 23 million pixels that can generate an image up to 1200” wide. We can therefore use our favorite applications, serve online, watch movies or make video calls on a screen placed in a physical space.

However, this is not completely new when it comes to the VR market. Similar devices have been appearing for many years, and VR is used, for example, to eliminate cognitive disorders, treat concentration, present real estate projects, in games and a whole host of other things. Nevertheless, this year will certainly be significant, because it is Apple that will make its contribution and do it in its own spectacular style, giving the impression that their glasses are the most advanced and simply the best. Whether this is actually the case, we do not know, but it is almost certain that we will experience more and more VR projects. We are curious whether the premiere from Apple will be the impetus that will finally popularize VR technology among consumers.

Generative AI

This article would certainly be incomplete if we did not mention probably the biggest trend of the last several months, namely the use of AI algorithms.

ChatGPT, Midjourney (currently in version V6), Adobe Firefly and several other popular tools have introduced a new approach to how we work and what our projects ultimately look like. From a visual perspective, it is primarily the generation of images that deserves a lot of attention. The quality and realism offered by Midjourney or DALL-E 3 are really great and we are not surprised that people fell in love with working with prompts, creating visual gems. If you want to learn more about AI tools that are worth testing, please take a look at one of our previous articles: read about AI tools

Adobe Firefly (firefly.adobe.com); Relume (relume.io); otterdev.io; app.leonardo.ai; midjourney.com/showcase; logitech.com/pl-pl/products/keyboards/mx-mechanical-mini-mac.html

However, Generative AI is not only about images, it is also about generating text content, generating diagrams and design concepts (e.g. using the Relume tool), generating reports and summaries based on the entered data, and recently also generating videos or animations using simple text prompts.

Perhaps the first boom in these tools has already passed, but for sure another solution that will attract the attention of creators will soon appear on the market. And even if nothing like this happens, the number of applications and projects using generative AI is so large that it will certainly be a trend both this year and in the next few years.

As you can see, the industry is not idle and a lot is going on. The trends presented above are, in our opinion, only the most interesting, selectively picked ones. In general, there are many more concepts and styles that we can experience in the digital space. In some industries, one style shines through more than another, and that's okay too.

Trends are cool and it's worth keeping an eye on the pulse to know what direction our industry is heading and what's triumphing now, but let's not forget that trends pass and come back. They are often the result of some, as it later turns out, completely insignificant impulse. Therefore, first of all, let us approach it with caution and distance. We should first address our actual needs, which, as it often emerges, are completely different from what is currently on top.

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5 min

Tips for Better ACH Return Code Communication in Fintech Apps

Designing user-friendly banking apps is critical in the modern era of Mobile Banking and Fintech, where user expectations for seamless digital experiences are higher than ever. Whether you're designing a platform for Retail Banking or developing tools tailored to the needs of small businesses, the key to success lies in simplifying complex financial processes. One area that often presents challenges is the communication of ACH (Automated Clearing House) Return Codes, which are used to explain why certain transactions are rejected or returned.

Understanding what the ACH Return Codes are and how to deal with them can be a confusing experience for users, especially since these codes represent specific reasons why a payment was rejected or returned. As UX professionals, it's our job to translate these technical issues into digestible, user-friendly content that not only informs but also reassures the user. 

In this guide, we’ll explore how to effectively present ACH Codes within your mobile app, ensuring a seamless user experience. Whether you’re targeting a wide retail banking audience or catering to the needs of small businesses, these strategies will help you design a more intuitive and user-friendly financial experience.

1. Highlight the Most Common Return Codes

Every mobile app dealing with financial transactions will have its own set of commonly encountered ACH Return Codes. However, it's important to note that the list of those codes will vary from app to app. What’s frequently encountered in one app may be less common in another, depending on the specific user base and transaction types.

Recognizing these common issues is the first step toward enhancing the user experience. It’s crucial to analyze the data within your app to determine which ACH return codes are most prevalent among your users.

Here are a few of the most frequently encountered R-codes:

Insufficient Funds

  • R01 – Insufficient funds in the account

Account Issues

  • R02 – Account closed
  • R03 – No account/unable to locate account
  • R04 – Invalid account number

Authorization & Payment Issues

  • R05 – Unauthorized debit entry
  • R07 – Authorization revoked by customer
  • R10 – Customer advises not authorized

Banking & Processing Errors

  • R08 – Stop payment
  • R09 – Uncollected funds
  • R16 – Account frozen

Non-Transaction Reasons

  • R20 – Non-transaction account (account type does not allow debits)
  • R23 – Credit entry refused by receiver

2. Strategically Utilize Multi-Channel Notifications for Common Codes

When dealing with common ACH return codes, it's crucial to ensure that users are notified promptly and effectively, even if they might not engage with every notification type. Here’s how you can approach it:

Push Notifications: Push notifications are great for catching users' attention, but keep in mind that not everyone has them turned on, and some users may swipe them away without reading the details. To address this, ensure that each push notification is short yet packed with essential information. The notification should include:

  • A title that clearly informs the user what the message is about. For example, "Payment Issue Detected" or "Payment Failed".
  • Clear Information on what happened, why it happened, and what the user needs to do to fix it. For example: "Insufficient funds detected in your account. Please add funds or link a different account to complete your payment".
  • An action button that the user can click to immediately resolve the issue. For instance, the button might say "Add Funds" or "Update Account," taking the user directly to the relevant section in the app.

By using concise yet compelling language, you can encourage users to take immediate action while ensuring they understand the issue and how to resolve it.

In-App Alerts: Since users might miss or dismiss push notifications, in-app alerts serve as a second line of communication. These alerts can appear as pop-ups or banners the next time a user opens the app, ensuring the message is seen. This approach helps to catch attention of users who might have missed the initial push notification.

Email and SMS: These channels provide a more persistent way to reach users. Email is great for delivering more detailed information, while SMS can quickly grab attention with short, direct messages. Since these methods don’t rely on the user being in the app, they are ideal for ensuring that the message is received, even if push notifications are ignored or missed.

By leveraging a combination of these channels, you can ensure that users are informed about payment issues, regardless of how they interact with notifications. This multi-channel approach increases the likelihood that users will take the necessary action to resolve the problem.

3. Create a General Solution for Less Common R Codes

For less common ACH return codes, it's often more efficient to use a generalized approach. Instead of creating a unique notification for each rare code, identify which of these less common return codes in your app share the same resolution. Once you’ve determined this, you can design a single pop-up notification with a consistent title and resolution that applies to multiple R codes.

For example, if several infrequent R codes require the user to verify their account details, you can use a unified notification like:

  • Title: "There was an issue with the payment."
  • Message: "We encountered an issue with your transaction. Please verify your account details and try again."

4. Use Language Your Users Understand

The language you use in your app is critical. Most users aren’t financial experts—they just want their transactions to go through smoothly. To help them, avoid technical jargon and focus on plain, straightforward language that conveys the message clearly and effectively.

For example, instead of displaying a technical description like “R02: Account Closed,” use a more user-friendly message: “It looks like this account has been closed. Please check your account details or link a different bank account.” This kind of messaging is easier for users to understand and takes the guesswork out of resolving the issue.

Adding a human touch can further reduce user anxiety and improve overall satisfaction. For instance, rather than showing “R01: Insufficient Funds,” your app could display, “Oops, it looks like you don’t have enough funds in your account.” Pair this explanation with actionable steps, such as retrying the payment, linking a different account, or contacting support for assistance. This approach ensures users know exactly what happened and how to fix it, making the experience less stressful and more user-friendly.

Conclusion

Dealing with ACH R codes doesn’t have to be a source of frustration for your users. By highlighting the most common codes with clear, actionable language, using a strategic multi-channel notification approach, creating generalized solutions for less common codes, and always communicating in a way that your users understand, you can turn a potentially negative experience into a positive one.

Remember, the goal is to make complex financial processes feel simple, intuitive, and manageable. Your users will thank you for it.

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UX GIRL Joins TopDevelopers

We are thrilled to announce that UX GIRL is now part of TopDevelopers, a premier platform connecting top development companies with businesses in need of innovative solutions. This is an exciting milestone for us as we expand our reach and showcase our expertise in creating user-centric digital experiences.

What This Means for UX GIRL

Joining TopDevelopers allows us to present our services to a wider audience of potential clients and collaborators who value great design and exceptional user experiences. By being a part of this platform, UX GIRL aligns with a trusted network of developers and designers shaping the future of technology.

We’re excited about the opportunities this partnership brings and are eager to connect with businesses that share our passion for creating impactful digital products.

Why TopDevelopers?

TopDevelopers is more than a directory; it’s a trusted space where businesses connect with proven experts. Being part of this community means:

  • Increased Exposure: UX GIRL will now be visible to thousands of businesses looking for exceptional UX design solutions.
  • Enhanced Credibility: Our presence on the platform reinforces our position as a trusted partner in the design and development industry.
  • Global Networking Opportunities: We’re excited to collaborate with businesses and innovators worldwide to create user-centered designs that matter.

What’s Next for UX GIRL?

With our profile soon to be live on TopDevelopers we’re excited to embark on this journey of growth, collaboration, and innovation. Whether you’re a startup, a mid-sized business, or an enterprise, UX GIRL is here to help you design experiences that leave a lasting impression.

If you’d like to learn more about our services or collaborate on your next big idea, feel free to reach out. Let’s create something incredible together!

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What is Scrolljacking?

Scrolljacking (or scroll hijacking) is a design pattern that changes the speed and, sometimes, the direction of scrolling on a web page. 

When it comes to scrolling, users have strong mental models: they expect to scroll vertically, at a consistent rate that is related to how they are physically interacting with their input device. In most computer operating systems, the default scroll speed can be manually adjusted to be more sensitive or less sensitive, but it is always consistent. 

Websites are designed to enhance the user experience, not impede it. Traditional scrolling is a universally expected behavior for internet users, and people anticipate their computers and browsers to operate in a familiar manner.

Here are some examples of websites that utilize scrolljacking:

  1. Home Société
  2. Cristóbal Balenciaga Museum
  3. Chalet Baumatti

Understanding the Purpose and Benefits of Scrolljacking

The Nielsen Norman Group identifies several common reasons why designers employ scrolljacking. Here are some of the key motivations outlined by digital product usability specialists: 

  • Simplifying Information Presentation: Scrolljacking is employed to simplify the presentation of complex or information-dense topics and visuals. For instance, consider the Apple Watch Ultra example above, where scrolljacking enables a step-by-step visual breakdown of eight physical features on the watch. This approach allows for a gradual unveiling of minute technical details, preventing users from becoming overwhelmed by an excessive amount of information all at once. 
  • Enhancing Storytelling: Another reason designers utilize this technique is to enhance storytelling. For instance, on the BBC website, scrolljacking is used to progressively disclose supporting information, effectively guiding users through the narrative. 
  • Conveying Brand Personality: Designers play a crucial role in reinforcing a brand's identity by translating it into user experience interactions. As users interact with a brand over time, they form an interpretation of the brand based on the sum of their experiences.

Is Scrolljacking Always a Good Choice? 

The answer to this question is quite simple - no. Designers understand that every design is crafted with the end user in mind. It necessitates a thorough assessment of the target demographic and a clear definition of the intended user experience. 

There are compelling reasons to exercise caution with scrolljacking. It might not be the best choice when developing websites with high traffic volumes, accommodating diverse devices, adhering to accessibility standards, or catering to a user base largely composed of less tech-savvy individuals.

The designer's pivotal role lies in scrutinizing whether employing scrolljacking would serve as an engaging enhancement to the user interface or if it might present an unwelcome hurdle, potentially deterring users from fully engaging with the website.

Enhancing User Enjoyment in Scrolljacking: What to Avoid 

Assuming you've made the choice to incorporate scrolljacking to infuse excitement and distinctiveness into your website design, it's crucial to be aware of potential pitfalls that can irritate users, even in the presence of the most remarkable designs. Specifically, you should be cautious of the following: 

  • Lack of Control Over Scrolling Speed: Users are accustomed to having control over their browsing experience. They expect to scroll through a webpage at their own pace, which includes reaching the bottom of the page when they desire. Preventing users from doing so can be frustrating. 
  • Failure to Indicate User Position: Given that scrolljacking is not a conventional browsing method, it can lead to user confusion. To mitigate this, it's advisable to provide clear visual cues indicating the user's current position, such as a progress bar or filled-in dots. This helps users maintain a sense of orientation within the scrolling journey. 
  • Information Overload: Even the most elegant design can become overwhelming if users find themselves scrolling through a single page for an extended period without a discernible endpoint. Always assess whether the volume of content is proportional to the user's scrolling experience, avoiding excessive information that might overwhelm them. 
  • Page Performance Issues: The use of scrolljacking, especially in conjunction with numerous animations, can lead to slow page performance. To prevent this issue, rigorous testing on various browsers is essential. Ensuring that the website maintains smooth functionality across different platforms is vital for a positive user experience. Incorporating these considerations into your scrolljacking design can help create a captivating and user-friendly experience, enhancing the overall appeal of your website."

Summary 

In conclusion, scrolljacking is a design pattern that, when used thoughtfully, can add depth and interactivity to web experiences. It alters the traditional scrolling behavior to engage users in new and creative ways. However, it's important to remember that users come to websites with certain expectations and mental models, and any departure from these norms should be deliberate and beneficial.

As designers, it's our responsibility to weigh the advantages and disadvantages of scrolljacking carefully. It's not always the right choice, and the user's experience should remain at the forefront of our design decisions.

To make scrolljacking enjoyable for users, avoiding common pitfalls is essential. Users should always have control over scrolling speed, and their current position within the scrolljacking journey should be clearly indicated. Additionally, the amount of content should be balanced to prevent overwhelming users, and performance issues should be addressed through thorough testing.

Ultimately, the use of scrolljacking should enhance the user experience, not hinder it. By considering these principles and understanding when and how to implement scrolljacking effectively, designers can create engaging and user-friendly websites that leave a positive and lasting impression on visitors.

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